How do I order online?

Start by clicking the order online button above, then enter your zip code and address. There is a place to add room or apartment numbers when submiting the ordering. All restaurants that are avaliable to you have a white background, unavaliable restaurants have a black background. Then select a white restaurant on the left to see a menu and start ordering. Add a itme to see how much the delicery fee will be. All first time online orders need to be verified over the phone this process only takes a minute.

The phone number that you listed on your account must be a valid and active phone number, if we try to contact you after you have placed an internet order and the number is not valid the order will not be placed.

If there is a problem with your order or credit card and we cannot reach you by the phone number on your account, we will leave a voicemail explaining the problem, we will then keep the order active for 30 min, if we receive no responce within 30 min of the call we will cancel the order.

Partnered Restaurants (typically locally owned): 

Partnered restaurants receive your order as a fax directly either; from you if you ordered online or LD if you called us to place a order. Mistakes happen, but with the system we have in place with partnered restaurants, they happen less. We charge a 5% service fee (food sub total x .05) for placing an order. The delivery charge is $1.50 per mile from the restaurant to your house one way. 

Non-Partnered Restaurants (Fast Food or Corporate Food Chains):

Non-partnered restaurants were added as an extra convenience to our customers. Though they have extremely short cook times most orders are not placed till the driver arrives at the restaurant. We charge 10% service fee (food sub total x .10) for placing an order.  The delivery charge averages at $1.80 per mile based off where the restaurants are and the customer's location.

PLEASE NOTE: Once an order has been placed it cannot be canceled. Exceptions may be made by contacting dispatch within 5 min of the order being place.  Once an order has been submitted, it is sent to the restaurant and a driver is dispatched at that point the order cannot be canceled, this only takes a min to process, to allow for fast delivery to our customers.

Non-Deliverable Orders:

If no one is available to receive the food, the driver will leave the food at the door and we will charge any credit card associated with such account. In the event that no credit card is on file and no one is available to receive the food, driver will not leave food at door, and account address, phone and any other information will be blocked from ordering from us, until account is paid in full. In some cases we may contact the police to report fraudulent ordering.

Delivery Charge:

All internet orders have a minimum $3.99 delivery charge. All phone orders have a minimum $4.99 delivery charge. The delivery charge covers all deliveries that are 4 miles or less from the restaurant. The distance is measured in a straight line; a $1.50-$2.00 per mile will be added for deliveries further then 4 miles.

Food Minimum:

All Restaurants have food minimum that starts at $10.00. The food minumum is delivery charge x 2, but never less then $10.00. So if your delivery charge is lets say $7.00 then your food minimum would be $14.00. Drinks and other items added to your order does not count torwards the restaurant food minimum.     

Gratuity:

We believe the customer has the right to give gratuity based on the services provided. But offering zero gratuity several times, can result in a 10% gratuity automatically added to all orders from that account. We hope to offer the best service we can and if there is anything we can do better please let us know, thanks.

Methods of payment:

We accept CASH & CREDIT. If you are a business please call us to see if we can take your business check. We NO LONGER accept personal checks.

Credit cards that are accepted are Mastercard, Discover, American Express and Visa. Charges are accepted over the phone or internet at the time of purchase. Please Note: If your wanting to use more then one credit card to order, there will be a $1.99 charge per card after the first card. 

There are no printed receipts, when placing an online order a copy of your receipt will be sent to the e-mail address your account is under. If you would like a receipt for your phone order please let the dispatcher know and we will get send it via e-mail.

Catering and Multi Restaurant Orders:

Just type Catering in the search box to comapre all restaurants with catering items at once. Orders larger then 30 menu items must be ordered 24 hours in advance. Our drivers do not have the equipment to handle such orders without notice. We usually dispatch one driver per restaurant per order. So you may get two or more drivers and orders arriving at different times when ordering from more then one restaurant.

Notes to the Chef and Special Orders:

You can add a special comment to any item, for example you don't want pickles or you want them on the side. The restaurant or LD dispatcher may try to contact you about your order. Please note when useing the other feature it is completely up to the restaurant wether make any changes.    

Business Orders:

When ordering for multiple people for a business, please check out our  Office Ordering Tab on the left, follow the instructions for easy ordering.

We cannot take multiple payments through our online system. An additional $1.00 creadit card processing fee per credit card will be charged after the first 5 credit cards.

If ordering for a business lunch or meeting, if possible call 24 hours in advance so that we can make sure to get the food to your business on time. If 24 hours is not possible we will need a minimum of 2 hours to place the food order and to deliver it.

With any order that is more then $100.00 a 15% gratuity will be added to the order. If needing to order from multiple restaurants, please remember that there is a delivery fee for each restaurant, and might be delivered by multiple drivers.

Delivery Area:

Our delivery areas have changed, please enter your zip code and full address, the restaurants listed to the left will be the ones in your delivery area. This is done so that each order is sure to be there on time and still hot.

Problems with your order?:

Our service works by maintaining delicate relationships with our customers and restaurants. This is tough when there are several things that can go wrong with a order. Please know that all partnerd restaurants recieve the order as a fax, then bag the food in one of our bags with the fax recipet in the bag. LD is responiable for those contents from the restaurant to your house. We deliver for almost 30 different restaurants with over 1000's of menu items, its impossiable for our drivers to examine every order, though they typicaly do a count of items.

If you are missing a item, please call us. We will contact the restaurant to see what can be done. Anytime we have to make a second trip, the order is subject to the same time estimate as the orginal order. Its almost always easier to take a credit for missing items. If you continue to have problems with your orders choose a different restaurant, every restaurant is different.

Incorrect items, please call us. Many times the restaurants will want to see the food, which meens the drivers has to take the un-eatin food back to the restaurant. They need the food for proof, they will make fresh food and we will deliver it to at the restaurants expense. Any time we have to re-deliver food, the time estimate is the same as the orginal order. Takeing a credit opposed to us re-delivering corrected items is always going to be the easist soulution.

Non-Partnered orders are 100% at your risk. Our drivers place the orders when they get to the restaurant, they also shows the employee our order sheet to verify the order is correct when the driver recieves the food. We have all eatin fast food and should already have a level of expectations when placing non-partnerd orders.  

We pay atention to our relations with our customers, this greatly effects what we can do to fix problems with orders. In other words if your account is in good standing with us "ordering often with minimual issues", its a simple yes problem fixed.    

Service:

Lightning Delivery has the right to refuse service to any customer. If any customer is unruly and uses fowl language with any of our dispatchers or drivers we have the right to disconnect the call and block future calls and not take deliveries to that customer's address again.

We are a family business, we currently take all phone orders from our home. Many conversations can be heard by 3 year old son, so we prefer to stay civilized on the phone, thank you.

Once food has been delivered there will be no refunds of food, if there is a missing item or wrong item please contact the dispatcher to see what can be done to fix the problem, but a full refund of the food is not possible.